Legal

Refund Policy

Last updated: 7 November 2026

We want you to be happy with your video. This is how refunds work.

Refunds

• Before editing starts: 100% refund.
• Editing has started, no preview sent yet: 50% refund.
• After the preview is sent: no refund, but we fix things for free until the video matches your brief (2 rounds of changes are included; our own mistakes are always free).
• If we miss the deadline, or the result is clearly different from your brief: full refund.

Footage problems

If your footage cannot be used (broken files, or far more footage than your package allows), we contact you first. You can upgrade, resend, or get a full refund.

Previews and final files

Previews are watermarked and/or lower quality. The final full-quality file is released after you approve the preview. We keep order notes and links as a record of the work.

How to ask for a refund

Email reetesh@prosvideoeditors.com with your order number. Refunds go back through PayPal to the original payment method.

Your right to cancel (EU/UK)

If you live in the EU or UK, you normally have 14 days to cancel a service. When you order, you ask us to start right away. You agree that once the final video has been delivered, you can no longer cancel. If you cancel before that, the refund steps above apply.